Comments on: Your Client Problems Solved: Answers (Part 2 of 3) http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/ thoughts on | comments about | examples of } web design trends. Fri, 16 May 2008 19:10:02 +0000 http://wordpress.org/?v=2.1.2 By: J Phill http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77472 J Phill Tue, 14 Aug 2007 14:02:02 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77472 These are very relevant questions and answers. Good work. One thing I'd like to chime in on is the non-paying client. To try and avoid that, i've added into my contract that final payment will be due before the end of the project. In other words, your site doesn't go live and you don't recieve final assets until we recieved final payment. So the [final] invoice is sent before we wrap things up.So far, this has worked very well. These are very relevant questions and answers. Good work. One thing I’d like to chime in on is the non-paying client. To try and avoid that, i’ve added into my contract that final payment will be due before the end of the project. In other words, your site doesn’t go live and you don’t recieve final assets until we recieved final payment. So the [final] invoice is sent before we wrap things up.So far, this has worked very well.

]]> By: Rob Ferrer http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77528 Rob Ferrer Tue, 14 Aug 2007 16:09:31 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77528 http://www.payontime.co.uk/ is quite a good website with info on what your rights are when dealing with non payers or late payers (UK only). http://www.payontime.co.uk/ is quite a good website with info on what your rights are when dealing with non payers or late payers (UK only).

]]> By: Andrew Faulkner http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77532 Andrew Faulkner Tue, 14 Aug 2007 16:19:56 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77532 Good find, Rob. Excellent information for us UK designers. I assume there are different organisations like this in different countries? Anyone? Good find, Rob. Excellent information for us UK designers. I assume there are different organisations like this in different countries? Anyone?

]]> By: Darren http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77538 Darren Tue, 14 Aug 2007 16:46:23 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77538 Thanks Rob. Great article. I'm going to have to start using this builder analogy to get others to think the way they should be. Thanks Rob. Great article. I’m going to have to start using this builder analogy to get others to think the way they should be.

]]> By: zack http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77749 zack Wed, 15 Aug 2007 00:34:18 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-77749 Working around a crappy logo is something I run into more often than not. I always suggest a logo re-design and if they're hesitant, I throw in some quick new branding with the design mockups to whet their appetites.But the thing is, while they might pay me only a "small(ish)" fee, they'd have to re-print all of their stationery and signage, not to mention all the announcements they'd have to make to be sure <em>their</em> clients don't get confused. In short, it's a big deal and I've found that not very many clients opt for the new logo.In such cases, I can usually get away with changing the font a bit, adding a bevel/shadow/glossy/3D effect, or tweaking the colors. But sometimes not. Worst case scenario: I make sure to 'credit' the original logo designer below the "website by: me" to make sure people know who did what. And I'll probably keep that site out of my portfolio... Working around a crappy logo is something I run into more often than not. I always suggest a logo re-design and if they’re hesitant, I throw in some quick new branding with the design mockups to whet their appetites.But the thing is, while they might pay me only a "small(ish)" fee, they’d have to re-print all of their stationery and signage, not to mention all the announcements they’d have to make to be sure their clients don’t get confused. In short, it’s a big deal and I’ve found that not very many clients opt for the new logo.In such cases, I can usually get away with changing the font a bit, adding a bevel/shadow/glossy/3D effect, or tweaking the colors. But sometimes not. Worst case scenario: I make sure to ‘credit’ the original logo designer below the "website by: me" to make sure people know who did what. And I’ll probably keep that site out of my portfolio…

]]> By: Yellow pyjamas for cats http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-78053 Yellow pyjamas for cats Wed, 15 Aug 2007 16:36:12 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-78053 [...] reading a post on client answers at fadastic, I came across the [...] […] reading a post on client answers at fadastic, I came across the […]

]]> By: James http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-78672 James Fri, 17 Aug 2007 12:55:18 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-78672 Congratulations, this page is now the number one Google result for 'yellow pyjamas for cats'. Congratulations, this page is now the number one Google result for ‘yellow pyjamas for cats’.

]]> By: Andrew Faulkner http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-78677 Andrew Faulkner Fri, 17 Aug 2007 13:33:30 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-78677 <blockquote>Congratulations, this page is now the number one Google result for 'yellow pyjamas for cats'</blockquote> Oh dear, now my client is gonna be mad. :) (Less than 3 days - I should charge more!)

Congratulations, this page is now the number one Google result for ‘yellow pyjamas for cats’

Oh dear, now my client is gonna be mad. :)

(Less than 3 days - I should charge more!)

]]> By: Max Design - standards based web design, development and training » Some links for light reading (22/8/07) http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-80759 Max Design - standards based web design, development and training » Some links for light reading (22/8/07) Wed, 22 Aug 2007 12:14:30 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-80759 [...] Your Client Problems Solved: Answers (Part 2 of 3) [...] […] Your Client Problems Solved: Answers (Part 2 of 3) […]

]]> By: Jermayn Parker http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-81437 Jermayn Parker Fri, 24 Aug 2007 04:55:10 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-81437 I like your points about a new design and old design logos... I like your points about a new design and old design logos…

]]> By: chicago http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-84085 chicago Thu, 30 Aug 2007 01:11:30 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-84085 I have a crazy question, but what if you work for a company who lets the client constantly change the design? It becomes overwhelming and redundant, but the company higher ups tells them we can do whatever they want when they want without consulting wit the design team. When is enough, enough?!? I have a crazy question, but what if you work for a company who lets the client constantly change the design? It becomes overwhelming and redundant, but the company higher ups tells them we can do whatever they want when they want without consulting wit the design team. When is enough, enough?!?

]]> By: Angelz http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-355295 Angelz Wed, 07 May 2008 04:25:45 +0000 http://fadtastic.net/2007/08/14/your-client-problems-solved-answers-part-2-of-3/#comment-355295 I have the clients pay 50% upfront, then any remaining balance is due every 30 days, whether the project is finished or not. This has worked out very well, and has solved the problem of having to wait months for them to send content so I can finish the project and get paid. If they don't send the balance due at the 30 day mark, and assuming they've not made alternative arrangements with me, (this has so far never happened) all work ceases on their site. Prior to upload, all unpaid balance is due. Now the problem is getting clients to send me the bloody content, while I'm on a roll getting things done for them. I have the clients pay 50% upfront, then any remaining balance is due every 30 days, whether the project is finished or not. This has worked out very well, and has solved the problem of having to wait months for them to send content so I can finish the project and get paid. If they don’t send the balance due at the 30 day mark, and assuming they’ve not made alternative arrangements with me, (this has so far never happened) all work ceases on their site. Prior to upload, all unpaid balance is due. Now the problem is getting clients to send me the bloody content, while I’m on a roll getting things done for them.

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